Help Scout is a tool that allows your entire team to access the emails they need in a shared inbox.
You cannot afford to miss important client emails. Help Scout allows you to create a single point of contact to be used by clients. Many business use to multiple emails for different contacts. Clients need a personal company contact, a support contact, and a billing contact, and that list goes on. Help Scout allows the client to send everything to one email and the message gets assigned internally to the person who needs it. The business stays organized internally and the client has a frictionless experience.
I have even found that it can be used to assist in job search organizing. Creating a firstname.lastname@example.org will allow everyone in the team to see those emails and their responses. They will even make internal notes about each separate email.
What about Integration? Help Scout has integrations with both WooCommerce and Shopify. With the Shopify integration, you can see key data on your customers in one place.
It is easy to get overwhelmed with products like Zendesk or desk.com if you are a small business owner, but Help Scout takes away a lot of the bloat and ends with a product that is about as easy to use as Gmail.